Refund policy

Return Policy

We are committed to providing our customers with the best possible service and ensuring you are satisfied with your purchases. Below are important details about our return policy:

Conditions for Returns:

  • All returned products must be in their original condition and packaging.
  • The returned product must be the same as it was at the time of purchase.
  • The return must be made within the predetermined period from the purchase date, which is 14 days.
  • The return must include the original purchase receipt or order confirmation.

Return Process:

  1. First, contact our customer service at [info@teknikspot.shop] and notify us of the return.
  2. Once the return is approved, you will receive detailed instructions on how to proceed with the return.
  3. Carefully pack the product in its original packaging and send it to the given return address.

Return Handling:

  • Once the returned product has been received and inspected, we will refund the price of the returned product using the original payment method.
  • If the product was purchased with a gift card, the refund amount will be credited to a new gift card.

Exceptions:

  • In certain cases, we cannot accept returns, such as for hygiene products, personal items, or discounted products. Such exceptions will be indicated with the product.
  • In cases of misuse, such as using a gift card to try products for free and then returning them, we reserve the right to take necessary actions, such as limiting returns or canceling the gift card. Such situations will be evaluated on a case-by-case basis.

EU General Warranty and Liability Insurance:

  • Consumers have the right to at least a two-year warranty, which covers manufacturing defects and other product faults. This means you can request a repair or replacement if the product proves to be defective or does not match the contract. You can read more about this warranty on the European Consumer Centre’s website.   Euroopan kuluttajakeskuksen sivuilta.
  • All our products also meet EU liability insurance requirements, which means we are responsible for the quality and safety of our products.

Contact:

If you have any questions about the return policy, warranty, or need assistance with a return, please contact us via email at [info@teknikspot.shop]. We are here to assist you and ensure that the return process is as easy and smooth as possible.